BackDeutsch

Terms & Conditions

Last updated: February 17, 2026

The German version of these Terms & Conditions (AGB) is the legally binding version. This English translation is provided for convenience only.

1. Scope and Provider Information

These Terms & Conditions (“Terms”) govern the use of the SimpleOpenClaw platform available at simpleopenclaw.com (“Platform”), operated by:

Henri Matteo Mache
Dorothea-Erxleben-Straße 56
23562 Lübeck, Germany
E-mail: hello@simpleopenclaw.com
(“Provider”, “we”, “us”)

By creating an account, purchasing a subscription, or otherwise using the Platform, you (“Customer”, “you”) agree to these Terms. Any conflicting or supplementary terms proposed by the Customer are hereby rejected unless expressly agreed to in writing by the Provider.

2. Definitions

  • “Service” means the managed hosting, provisioning, and maintenance of OpenClaw AI assistant instances provided through the Platform.
  • “Instance” means a single deployed OpenClaw AI assistant environment provisioned for the Customer on cloud infrastructure.
  • “Customer” means any natural or legal person who enters into a contract with the Provider for the use of the Service.
  • “Consumer” means a natural person who enters into the contract for purposes that are predominantly outside their trade, business, craft, or profession (§13 BGB).
  • “Business Customer” means a natural or legal person or partnership with legal capacity acting in the exercise of their commercial or independent professional activity (§14 BGB).
  • “Subscription” means the recurring payment arrangement under which the Customer accesses the Service.
  • “Platform” means the website at simpleopenclaw.com and all associated services, dashboards, and APIs.

3. Contract Formation

The presentation of plans and pricing on the Platform constitutes a non-binding invitation to submit an offer (invitatio ad offerendum). The Customer submits a binding offer by completing the checkout process and clicking the “Subscribe” button. The contract is formed when the Provider confirms the subscription by activating the Customer's account and provisioning the first Instance.

The Customer must be at least 18 years of age. The Customer warrants that all information provided during registration is accurate, complete, and current, and agrees to update such information promptly if it changes.

4. Service Description

The Provider offers managed hosting of OpenClaw AI assistant instances, including automated provisioning via a setup wizard.

The Service is provided “as available.” The Provider does not guarantee any specific uptime, availability level, or service level agreement (SLA). The Provider does not warrant that the AI outputs generated through Instances will be accurate, complete, or fit for any particular purpose.

The Service depends on third-party infrastructure providers including, but not limited to, Railway (hosting), Supabase (database and authentication), and Stripe (payments). The Provider is not liable for outages, performance degradation, or changes caused by these third-party services.

Instance provisioning occurs immediately upon successful payment processing. Cloud infrastructure resources are allocated and costs are incurred by the Provider at the moment of provisioning. This is relevant for the right of withdrawal (Section 5).

5. Right of Withdrawal (Consumers)

Withdrawal Policy

If you are a Consumer, you have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period expires fourteen days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us — Henri Matteo Mache, Dorothea-Erxleben-Straße 56, 23562 Lübeck, Germany, e-mail: hello@simpleopenclaw.com — of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the provision of the Service begin during the withdrawal period, you shall pay us an amount proportional to what has been provided until you communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract (§357(8) BGB).

Premature Expiry of the Right of Withdrawal for Digital Services

The right of withdrawal expires prematurely if the Provider has begun execution of the contract and the Customer, prior to the beginning of execution:

  • has given express consent to the Provider beginning the execution of the contract before expiry of the withdrawal period; and
  • has acknowledged that they thereby lose their right of withdrawal upon the Provider's commencement of execution.

This consent is obtained via a separate, mandatory checkbox during the checkout process (§356(4) and (5) BGB).

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: Henri Matteo Mache, Dorothea-Erxleben-Straße 56, 23562 Lübeck, Germany, e-mail: hello@simpleopenclaw.com
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: SimpleOpenClaw subscription
  • Ordered on (*) / received on (*): ___
  • Name of consumer(s): ___
  • Address of consumer(s): ___
  • Signature of consumer(s) (only if this form is notified on paper): ___
  • Date: ___

(*) Delete as appropriate.

6. Prices, Payment, and Billing

All prices are displayed in US Dollars (USD) and are billed monthly via Stripe. The applicable price is the price displayed on the Platform at the time of checkout.

Instance provisioning incurs immediate infrastructure costs. No refunds are provided for partial billing periods unless required by mandatory consumer protection law (see Section 5).

In case of late payment, the Provider is entitled to charge statutory default interest in accordance with §288 BGB (currently 5 percentage points above the base rate for consumers, 9 percentage points above the base rate for business customers).

The Provider may adjust prices with at least 30 days' prior written notice (e-mail is sufficient). The adjusted price applies from the next billing cycle after the notice period expires. If the Customer does not agree to the price change, the Customer may cancel the Subscription before the new price takes effect.

Chargebacks: The Customer agrees to contact the Provider at hello@simpleopenclaw.com to resolve any billing disputes before initiating a chargeback with their payment provider. The Provider reserves the right to suspend the Customer's account immediately upon receipt of a chargeback and to charge a reasonable administrative fee (up to USD 25.00) for each unjustified chargeback, to the extent permitted by applicable law.

7. Subscription Term and Cancellation

Subscriptions are concluded for an indefinite term and renew automatically on a monthly basis. The Customer may cancel at any time; cancellation takes effect at the end of the current billing period. No refunds are issued for the remainder of the billing period in which the cancellation is made.

Cancellation can be effected through the Stripe billing portal (accessible via the billing dashboard) or by written notice (e-mail is sufficient) to hello@simpleopenclaw.com.

Either party may terminate the contract for good cause without notice if the other party materially breaches these Terms and fails to cure such breach within 14 days of receiving written notice thereof (§314 BGB). Good cause for immediate termination by the Provider includes, without limitation: violation of the acceptable use policy (Section 8), fraudulent payment activity, or initiation of unjustified chargebacks.

Upon termination for any reason, the Customer has a 7-day grace period to export their Instance data via the backup export functionality. After the grace period, all Instance data will be permanently deleted.

8. Acceptable Use

The Customer agrees not to use the Service to:

  • violate any applicable laws, regulations, or third-party rights;
  • distribute malware, viruses, or other harmful code;
  • send spam or unsolicited messages;
  • mine cryptocurrency or engage in other resource-abusive computations;
  • attempt to gain unauthorized access to the Provider's systems, other Customers' Instances, or third-party systems;
  • resell, sublicense, or redistribute access to Instances without the Provider's prior written consent;
  • circumvent usage limits, security measures, or access controls.

The Customer is solely responsible for all content processed through, stored in, or transmitted via their Instances. The Provider is not obligated to monitor Customer content (§7 TMG / §8 DDG).

The Provider may suspend or restrict access to Instances that violate this acceptable use policy, with or without prior notice depending on the severity of the violation.

9. Intellectual Property

The Platform, including its design, code, branding, and documentation, is the intellectual property of the Provider and is protected by applicable copyright and trademark laws. The Customer is granted a non-exclusive, non-transferable, revocable license to use the Platform for the duration of the Subscription.

OpenClaw is open-source software subject to its own license terms. The Provider's hosting service does not alter or affect the OpenClaw license.

The Customer retains full ownership of all data stored within their Instances. The Provider acquires no rights to Customer data beyond what is necessary to provide the Service.

10. Data Protection

The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Details on the type, scope, and purpose of data processing are set out in the Privacy Policy.

With respect to data processed within Customer Instances, the Customer acts as the data controller and the Provider acts as a data processor. The Customer is responsible for ensuring that their use of the Service complies with applicable data protection laws, including obtaining any required consents from end users.

11. Use of Subcontractors

The Provider uses the following third-party subcontractors to deliver the Service:

  • Railway (Railway Corp., USA) — Instance hosting infrastructure
  • Supabase (Supabase Inc., USA) — Database and authentication
  • Stripe (Stripe Inc., USA) — Payment processing
  • Vercel (Vercel Inc., USA) — Website hosting and delivery

By accepting these Terms, the Customer consents to the use of the above subcontractors. The Provider may change subcontractors with 30 days' prior notice. Details on international data transfers are set out in the Privacy Policy.

12. Warranty Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In particular, the Provider does not warrant:

  • the accuracy, reliability, or quality of AI-generated outputs;
  • the uninterrupted or error-free operation of the Service;
  • the continued availability or compatibility of third-party services upon which the Service depends.

Consumer rights: The foregoing disclaimer does not affect mandatory statutory warranty rights of Consumers under §§327 et seq. BGB (contracts for digital products).

13. Limitation of Liability

The Provider's liability is limited as follows:

Unlimited liability: The Provider is liable without limitation for damages caused by intent or gross negligence, for injury to life, body, or health, and for claims under the German Product Liability Act (Produkthaftungsgesetz).

Slight negligence: In cases of slight negligence, the Provider is liable only for breach of material contractual obligations (Kardinalpflichten — obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the Customer regularly relies). In such cases, liability is limited to foreseeable, contract-typical damage.

Maximum liability cap: Subject to the unlimited liability cases above, the Provider's total aggregate liability under these Terms shall not exceed the total fees paid by the Customer to the Provider in the twelve (12) months immediately preceding the event giving rise to the claim.

Excluded damages: To the extent permitted by law, the Provider shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, loss of data, business interruption, or loss of goodwill.

14. Force Majeure

Neither party shall be liable for any delay or failure in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers.

If a force majeure event continues for more than thirty (30) consecutive days, either party may terminate the contract by written notice to the other party, without liability for such termination.

15. Indemnification

The Customer shall indemnify and hold harmless the Provider from and against any and all third-party claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • the Customer's use of the Service in violation of these Terms;
  • content processed, stored, or transmitted through the Customer's Instances;
  • the Customer's violation of applicable laws or third-party rights.

16. Amendments

The Provider reserves the right to amend these Terms. The Customer will be notified of any changes at least 30 days before they take effect. Notification will be sent to the e-mail address associated with the Customer's account.

Continued use of the Service after the notice period constitutes acceptance of the amended Terms. Material changes (in particular those affecting the scope of the Service, pricing, or the Customer's rights) require the Customer's express consent. If the Customer does not consent, the Provider may terminate the contract at the end of the notice period.

17. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For Business Customers, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Lübeck, Germany. For Consumers, the statutory provisions on jurisdiction apply; in particular, Consumers may bring actions at their place of habitual residence.

19. Severability

Should any provision of these Terms be or become invalid, unenforceable, or void, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the economic purpose of the invalid provision. The same applies to any gaps in these Terms.